Vogue Fabrics is my new favorite online fabric store. Actually, it's not a new favorite – I've always been satisfied with the swatch club orders. But recently, Vogue Fabrics demonstrated good old fashioned personal customer care.
I was not entirely satisfied with the buttons I bought for my green fabric. When I couldn't find suitable buttons at PA Fabric Outlet, which has the largest selection I've seen in the area, I almost gave up. I didn't know where else to turn. Since I purchased the fabric from Vogue Fabrics Swatch Service, I went back to the source. I called the store and gave them the item number of the fabric and asked if they could search the store for a matching button. The associate promised someone would call me back, but I really didn't believe it (I can be quite cynical). I needn't have worried. Heather (not her real name), a sales associate called me back the next day and described the button she found. I couldn't visualize the button from her description so I asked if she could take a picture and e-mail it to me. By the time I got home from work, the picture was in my e-mail inbox. Two days later (excluding the Sunday) the actual buttons were in my mailbox.
When deciding how to spend my money, customer service is very important to me – more important than price in some cases. I was convinced that customer service no longer existed. But, Heather was extremely helpful and she went above and beyond in a way I haven't seen in a long time. I really appreciated the service and personal touch. I'm going to try to order more fabrics from Vogue. If I ever visit the Chicago area, I'll be sure to visit in the store in person.